AI-augmented operations

Our approach

We apply AI where it measurably reduces toil in IT service delivery and cyber operations, and we keep people accountable for every decision that matters. Our vendor-agnostic routing layer sends each ticket, alert, or task to the least costly model tier that meets the accuracy bar, and anything consequential waits at a human review gate.

What we deliver

• Tiered AI routing: local models for repetitive checks, mid-tier models for routine triage, frontier models for complex analysis.
• Human review gates for containment, recovery, and other consequential actions, with every AI recommendation logged for audit.
• AI-assisted anomaly detection, alert triage, and configuration validation, including automated STIG checks.
• Degraded-mode design: fall back to local models, then to manual procedures, so AI is never a single point of failure.
• AI governance mapped to the NIST AI Risk Management Framework and its Generative AI Profile (NIST AI 600-1).
• Enterprise AI service support: identity and entitlement integration, configuration baselines, Tier 2 and Tier 3 support, and RMF/ATO evidence.